Frequently Asked Questions
Find clear answers regarding delivery across Nepal’s 7 provinces and
Warranty of Products
PRODUCT-SPECIFIC QUESTIONS
How powerful is the Simplify PowerVac 8500?
The PowerVac 8500 delivers 8,500 Pa of suction power and uses a brushless motor. It’s designed for quick everyday cleaning of places such as cars, sofas, keyboards, and other surfaces.
How long does the PowerVac 8500 run?
It provides approximately 30–45 minutes of runtime, depending on usage.
Can the PowerDock 3 charge multiple devices?
Yes. PowerDock 3 is designed to charge three devices at once, including compatible smartphones, earbuds, and smartwatches.
Can the HeatMat Pro keep food warm for several hours?
Yes. HeatMat Pro is designed to keep food warm for up to 6 hours, with multiple temperature settings. Remember to use flat containers for best results.
Is the Simplify SleepBand washable?
Yes. The electronics can be removed from the headband before washing.
How long does the SleepBand battery last?
The SleepBand provides approximately 8–10 hours of playtime and takes up to around 2 hours to fully charge.
Does the SteriWarm Duo both warm and sterilize?
Yes. SteriWarm Duo is designed to warm milk and baby food and sterilize bottles, with capacity for two bottles at once.
It also features temperature control designed to maintain the selected temperature for extended periods.
Can the MotionTrack Gimbal track me automatically?
Yes. The MotionTrack Gimbal is designed to automatically track your movement, making it easier to record videos without someone else holding the phone.
Can I use the MotionTrack Gimbal for video calls?
Yes. It can also be used as a phone stand for video calls and other hands-free use.
🛡️ WARRANTY & PRODUCT SUPPORT
Do Simplify products come with a warranty?
Warranty coverage depends on the product.
Where a product comes with a warranty, the applicable warranty period and terms will be mentioned on the product page or provided with the product.
Does the PowerVac 8500 come with a warranty?
Yes. The Simplify PowerVac 8500 comes with a 1-year warranty, subject to the applicable warranty terms.
What does the warranty cover?
Warranty coverage depends on the individual product.
Generally, manufacturing defects may be covered, while damage caused by accidents, misuse, unauthorized modifications, or normal wear and tear may not be covered.
Please contact us if you’re unsure about a particular issue.
What if I have a problem with my product after purchase?
Don’t worry — contact us.
Send us your order number and details of the issue, and our team will help you determine the next steps.
📦 ORDERING
How can I place an order?
Simply:
- Choose the product you want.
2. Add it to your cart.
3. Proceed to checkout.
4. Enter your delivery details.
5. Complete your payment using the available payment method.
Once your order is confirmed, we’ll process it for delivery.
Can I order through Instagram or Facebook?
Yes. You can also contact us through our social media pages if you need help placing an order.
For bags, follow @simplify.bags on Instagram and Facebook.
Our main account is @simplify.np.
Can I order more than one product?
Absolutely. You can add multiple products to your cart and place them in a single order.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible.
Once an order has already been processed or dispatched, changes or cancellations may no longer be possible.
🚚 DELIVERY
Where do you deliver?
We deliver across Nepal.
Do you offer free delivery?
Yes! We offer FREE delivery inside Kathmandu Valley on eligible orders.
Delivery charges may apply for locations outside Kathmandu Valley depending on the destination and delivery method.
How long does delivery take?
Delivery time depends on your location.
Kathmandu Valley: Usually within a few business days.
Outside Kathmandu Valley: Delivery may take longer depending on the destination and courier/transport service.
We’ll provide the relevant delivery information once your order is confirmed.
How much does delivery cost outside Kathmandu Valley?
Delivery charges depend on your location, package size, and delivery service.
The applicable delivery charge will be shown or communicated before your order is dispatched.
Can I track my order?
If tracking is available for your delivery, we’ll provide the relevant tracking information.
What happens if I'm not available when the delivery arrives?
Our delivery partner may contact you to arrange delivery. Please make sure the phone number provided during checkout is active and reachable.